Technical Support:

For expert technical support, please contact NOCTI Technical Support. The NOCTI technical support team is available via:

• Telephone at 800-278-8506, Monday through Friday between 8:00am-5:00 pm EST
• Online Chat through the “Live Help” button, Monday through Friday between 8:30am-10:30am and 2:00pm-4:00pm EST
• Email at naftrack@nocti.org. A response will be provided within 24 hours

When contacting NOCTI, callers may be asked for their “site code.” This is a unique number that all NOCTI customers have.
NAF academies will not have a site code. So, when asked, callers should specify they are part of NAF.

Training Support:

Announcements of upcoming NAF webinars, regional convenings, and other learning opportunities are delivered through NAF e-newsletters,
targeted emails, and on the Academy Support Hub.

The following information can be accessed on the NAF Academy Support Hub (ASH)

• NAFTrack Certification Course Guides are available online from the Curriculum Library for each course
• NAFTrack Certification Manual and system “how-to’s”
• NAFTrack Certification training materials including manuals, PPTs, videos.
• Resources and tools regarding the Pathways for Certification.

For questions about trainings and the overall NAFTrack Certification process, please contact your NAF regional representative.

• Region 1 (Northeast) – Jennifer Geisler, jgeisler@naf.org
• Region 2 (Southeast) – Helen Blanch, hblanch@naf.org
• Florida – Jeanne Friedman, jfriedman@naf.org
• Region 3 (Midwest) – Fred Press, fpress@naf.org
• Region 4 (West) – Ana Morrison, amorrison@naf.org